Harbormaster, Community Aide (NCS) - Department of Transportation
Core
Assist the Harbormaster in managing and operating the recreational boater docking program at Baltimore City Municipal Piers, ensuring safe boat traffic flow and fee collection.
Role type
Community Aide (Harbormaster Office)
Builds
Docking services for transient boaters, charter boats, and cruise ships at Inner Harbor, Fell's Point, and Canton Waterfront Park.
Domain
Maritime operations / Municipal services
Deliverable
product features
Required skills
Customer service, maritime safety protocol adherence, online reservation system management, phone and email inquiry handling, complaint resolution, public relations, record keeping, VHF radio operation, small vessel operation and maintenance
Preferred skills
Small vessel repair, boat trailering
Technologies
Computerized online reservation system, VHF Radio
Responsibilities
Manage online reservation system for arrivals and departures; collect docking fees; schedule docking for charter boats and cruise ships; answer telephone and online inquiries; resolve public complaints; maintain fee records and prepare monthly utilization reports; operate and maintain a 17' Boston Whaler Montauk; promote dock availability to residents and tourists.
Seniority
Entry-level, general supervision