Operations Business Analyst
Core
Support the planning, execution, and governance of programs and projects across the US Retail business within the PMO.
Role type
Operations Business Analyst (Contract)
Builds
Program delivery, project plans, status reports, RAID logs, and decision logs for US Retail initiatives.
Domain
Insurance brokerage / US Retail operations
Deliverable
product features
Required skills
Requirements elicitation and documentation, functional specifications and user stories, current-state analysis and gap assessments, program tracking and risk management, UAT support, change management, PMO tool proficiency
Preferred skills
Insurance brokerage or financial services experience, Agile/waterfall/hybrid methodologies, CBAP or PMI-PBA certification
Technologies
Monday.com
Responsibilities
Elicit and validate business requirements; develop functional specifications and acceptance criteria; conduct gap assessments; track workstream progress, dependencies, and risks; support UAT planning and execution; maintain PMO documentation and reporting; assist in developing PMO templates and SOPs.
Seniority
Mid-level, hands-on IC