Customer Renewal Advisor - Commercial & Schemes
Hybrid
Core
Handle customer enquiries, process policy administration, and deliver excellent customer service for commercial insurance clients.
Role type
Customer Renewal Advisor
Builds
Policy documentation and customer records
Domain
Commercial Insurance
Required skills
Customer service, telephone communication, policy administration, data entry, workload prioritization
Responsibilities
Handle customer enquiries by phone and email, manage high volume of incoming calls, process policy documentation, update customer records, process payments, escalate complex queries
Seniority
Junior, entry-level