Director of Digital Services (NCS) - BCIT
Core
Lead the City of Baltimore Digital Services team to simplify and increase access to city services through technology, focusing on accessibility, equity, and efficiency via human-centered design and agile digital product development.
Role type
Director of Digital Services
Builds
Digital tools and products for city agencies, front-line workers, and residents
Domain
Municipal government / Digital services
Deliverable
product features
Required skills
Application programming, systems design, hierarchical/relational database management, GIS, Agile project management, human-centered design, user experience design, open source software, microcomputer systems maintenance, mainframe client servers, network-based communications systems, computer-based communications protocols, database query development, network troubleshooting, cartographic map design, complex system design
Preferred skills
Government IT experience, PMP, CISM
Technologies
Agile, open source software, relational databases, GIS, mainframe client servers
Responsibilities
Manage day-to-day operations of the Digital Services team, including reviewing work product, assigning projects, solving technical/non-technical problems, resolving conflict, making strategic decisions, defining project scopes and timelines, creating team culture, performance management, hiring, and training; Manage stakeholders including agency heads, IT professionals, front-line workers, Mayor's Office staff, academic institutions, non-profits, and residents; Lead development of strategies and tools for adopting digital service skills and approaches
Seniority
Director, strategic leadership & team management