Specialist Club Serrano
Core
Promotes the Serrano Club program to casino guests, manages guest records, processes complimentary services and goods, and handles cash/coupons to ensure superior guest service.
Role type
Specialist Club Serrano (Casino Guest Relations & Comp Management)
Builds
Serrano Club guest experience and retention
Domain
Casino/Hospitality
Required skills
Guest relations, data management, cash handling, comp qualification assessment, promotional coordination, inventory control, win/loss statement processing, office machinery operation, LMS and Patron Management proficiency
Preferred skills
Casino marketing experience, hotel reservations experience, gaming license
Responsibilities
Create an atmosphere that induces guests to make Palms Casino Resort their choice for gaming entertainment; sign up new guests for Serrano Club cards; process replacement cards and maintain the database; explain complimentary structure; cash direct mail and coupons; issue complimentary services and goods; coordinate promotions; process win/loss statements.
Seniority
Individual Contributor