Technical Program Manager II - Operations
Core
Drive operational excellence and build internal tooling, automation, and technical solutions to support SWIVEL's operations teams.
Role type
Senior Technical Program Manager (Operations)
Builds
Internal tooling solutions, automation frameworks, and operational readiness programs
Domain
Financial services / Payments / Money movement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-functional stakeholder management, program roadmap planning, process improvement, risk management, executive communication, data analysis, change management, independent decision-making
Preferred skills
PMP certification, payments/financial services industry experience, familiarity with coding languages and technical systems, experience supporting feature launches, mentoring capabilities, knowledge of financial regulations
Technologies
Microsoft Office Suite (PowerPoint, Excel, Word)
Responsibilities
Bridge operational teams, engineering, and third-party providers to manage internal tooling; oversee technical roadmaps for tooling initiatives; develop process improvements and automation; analyze business processes and operational data; drive goal-planning and status-tracking mechanisms; operate independently in ambiguous environments
Seniority
Senior, hands-on IC