EOS/EOL Program Support
Core
Strategic leader responsible for planning, orchestrating, and executing End-of-Service (EOS) and product deprecation efforts to ensure seamless customer transitions and minimize disruption.
Role type
Senior IC program manager (product lifecycle & customer recovery)
Builds
Structured execution plans for product sunsets, feature deprecations, and lifecycle transitions
Domain
SaaS / Enterprise software / Product Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Program management, cross-functional orchestration, product lifecycle management, data analysis, stakeholder alignment, risk management, playbook development
Preferred skills
Customer migration management, change management frameworks, data analytics tools, compliance knowledge
Technologies
data and analytics tools
Responsibilities
Own and lead end-to-end EOS and product deprecation programs; Coordinate across Product, Customer Success, Support, Sales, Legal, and Finance; Ensure customers are proactively informed and supported through transitions; Analyze customer usage and impact to prioritize actions; Provide structured updates to leadership on program progress and risks; Develop repeatable EOS playbooks and frameworks
Seniority
Senior, hands-on IC