Service Manager - Bikesource - Charlotte, NC
Core
Oversee the bike department repair shop, manage repair workflow, and lead service staff to maximize operational performance and rider service quality.
Role type
Service Manager (Retail Bike Shop)
Builds
Bicycle repairs, new bike builds, and rider care services
Domain
Retail / Cycling
Deliverable
product features
Required skills
Bicycle repair, workflow management, staff leadership, customer service, inventory management, warranty processing
Preferred skills
Passion for cycling, Specialized brand knowledge
Responsibilities
Lead service team in all bicycle and store service functions; oversee and assign workload to ensure efficient flow; manage all aspects of repair workflow including intake and quality; monitor sell-through on service-specific parts; oversee completion of warranty issues; evaluate employee performance.
Seniority
Mid-level, supervisory