Service Coordinator
Core
Ensures high-quality customer shopping experience by leading and supporting front-end operations, coordinating checkout flow, and maintaining cleanliness and standards.
Role type
Front-end operations coordinator
Builds
Customer shopping experience and front-end operational efficiency
Domain
Retail
Deliverable
product features
Required skills
Cash register operation, shrink monitoring, task assignment, on-the-job training, shift handoff coordination, customer issue resolution
Preferred skills
Certified trainer, subject matter expert for market programs
Responsibilities
Coordinate checkout flow and maintain front-end cleanliness; Assign tasks to cashiers, service desk, and courtesy team members; Perform survival walks and shift-to-shift handoffs; Monitor and control shrink and financial business outcomes; Serve as certified trainer and subject matter expert for team members
Seniority
Individual Contributor