Customer Service Department Lead
Core
Leads the Customer Service Department to ensure exceptional shopping and checkout experiences while maintaining store standards and profitability.
Role type
Senior IC Customer Service Department Lead
Builds
Customer service operations, team productivity, and store sales
Domain
Retail
Deliverable
product features
Required skills
Team leadership, scheduling, mentoring/coaching, food safety compliance, inventory management, cash handling, operating powered equipment
Preferred skills
Retail experience, creative thinking, ability to influence peers, physical stamina for lifting and stocking
Responsibilities
Engage peers to provide best shopping experience, assign daily tasks, mentor team members, work on schedule writing, monitor product freshness and rotation, ensure food safety compliance, lead ordering/receiving/stocking, operate registers and powered equipment, participate in inventories
Seniority
Senior, hands-on IC