Service Lead
Core
Leading department operations and guiding team members to deliver exceptional customer experiences and maintain store standards.
Role type
Service Lead (Retail Operations)
Builds
Customer service experience, departmental efficiency, and team productivity
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team leadership, customer service, operational planning, mentoring, compliance enforcement, inventory management, cash handling, equipment operation
Preferred skills
Retail experience, creative thinking, influence, rapport building, physical stamina, inclusive environment fostering
Technologies
None stated
Responsibilities
Engaging peers to provide the best possible shopping experience, assigning daily work tasks, mentoring and coaching team members, working with leadership on department scheduling, ensuring product freshness and food safety compliance, leading ordering and stocking processes, operating registers and powered equipment, participating in inventories
Seniority
Individual Contributor, supervisory level