Customer Service Representative
Core
Part-time Customer Service Representative providing in-person, phone, and email support for self-storage tenants, assisting with unit selection, facility tours, and rental agreements.
Role type
Part-time Customer Service Representative
Builds
Rental agreements and customer experiences for self-storage units
Domain
Real Estate / Self Storage
Required skills
Customer service, sales, interpersonal communication, basic computer proficiency, administrative tasks, collections communication
Preferred skills
Post-secondary education, experience in retail or sales
Technologies
Web-based software systems
Responsibilities
Provide customer service in person, over the phone, and by email; Assist clients in selecting appropriate storage solutions and unit sizes; Conduct facility tours and complete rental agreements; Collect rental payments and post transactions accurately; Follow up on outstanding accounts and assist with collections communication; Promote and sell retail merchandise; Perform daily administrative tasks and maintain accurate records; Open and close the office during weekend shifts; Maintain property appearance by cleaning spaces and removing debris; Assist with general property upkeep including light outdoor maintenance.
Seniority
Part-time, entry-level