Client Services Representative
Core
Client-facing representative supporting over 11,000 Financial Professionals by handling account openings, transaction processing, and operational inquiries via phone and proprietary software.
Role type
Client Services Representative (Financial Services Operations)
Builds
Operational support for investment executives and clearing firms
Domain
Financial Services / Investment Management
Deliverable
client delivery
Required skills
Verbal communication, written communication, problem-solving, time management, detail-oriented, organizational skills, ability to handle multiple tasks
Preferred skills
FINRA Series 7 License, prior customer service experience, financial services experience
Responsibilities
Respond to investment executive and client needs, concerns, and questions; Assist in the account opening process; Perform initial check of paperwork for accuracy and completeness; Act as a liaison between the investment executive, clearing firm, fund company, and carrier; Maintain electronic client files and documentation on proprietary web-based software; Suggest and implement new policies and procedures based on business and regulatory changes