ICT Support Engineer (Service Management Department) [NIE]
Core
Provide end-user support and maintain ICT/AV systems for teaching, learning, and meeting spaces at a national teacher education institute.
Role type
Mid-level ICT Support Engineer (Service Management)
Builds
Reliable ICT and audio-visual services for classrooms, lecture theatres, and events
Domain
Education / IT Service Management / AV Infrastructure
Required skills
IT/AV troubleshooting, ITIL best practices, endpoint security, networking, asset management, AI-assisted diagnostics
Preferred skills
Generative AI tools (Copilot, ChatGPT), RPA, ITIL Foundation certification
Technologies
Microsoft Windows, Macintosh OS, Microsoft Office, EDR systems, AI-driven threat detection, RPA
Responsibilities
Diagnose and resolve technical incidents for ICT/AV systems, perform preventive and corrective maintenance, coordinate vendor escalations, maintain asset records, document resolutions in knowledge base, support business continuity plans
Seniority
Mid-level, hands-on IC