Manager, Digital Optimisation
Core
Strategic leadership of digital transformation, process innovation, and AI adoption to optimize the Housing Management System (HMS) and support campus housing operations.
Role type
Manager, Digital Optimization
Builds
Optimized housing management platforms, automated workflows, and data-driven operational insights.
Domain
Higher Education / Campus Housing Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Stakeholder engagement, change management, strategic oversight, data analysis, vendor management, business process re-engineering, Generative AI application, Agentic AI concepts, RPA implementation, data visualization
Preferred skills
Hostel management experience, IT support experience
Technologies
Generative AI, Agentic AI, RPA, SQL, Excel Power Query, Excel Pivot
Responsibilities
Lead stakeholder engagement and change management for new features; Provide strategic oversight of the HMS; Oversee governance of digital content; Support data analysis and statistical reporting; Manage vendor relationships and service delivery; Champion Business Process Re-engineering; Evaluate and implement emerging AI and automation technologies.
Seniority
Manager, 8-10 years experience