Manager, Process Systems
Core
Leads the team administering, maintaining, and optimizing applications supporting medical billing operations, including practice management systems, ticketing systems, interfaces, and electronic transactions.
Role type
Manager, Process Systems (IT Service Management & Healthcare Revenue Cycle)
Builds
Electronic demographics, claims, remittance, and eligibility files; optimized IT service management workflows and automation.
Domain
Healthcare / Medical Billing / IT Service Management
Required skills
IT Service Management (ITSM) leadership, Service Desk Plus (SDP) administration, EDI transaction configuration (837P, 837I, 837, 835, 834), interface and FTP process management, team supervision and performance management, strategic planning for system development, audit and control procedure design, vendor relationship management.
Preferred skills
Healthcare revenue cycle operations experience, athenahealth platform experience, ITIL framework familiarity.
Technologies
Service Desk Plus (SDP), ManageEngine, Microsoft Office (Excel), Database applications, Web-based applications.
Responsibilities
Define and communicate vision and operating roadmap for Process Systems; Establish structured operating practices including SOPs and change management protocols; Champion Service Desk Plus (SDP) as the system of record; Oversee development and support of the practice management system and clearinghouse function; Manage payer and subcontracted clearinghouse vendor relationships; Supervise staff, assign work, and ensure timely completion; Develop and maintain audit and control procedures; Lead strategic planning for system development and automation.
Seniority
Manager, hands-on leadership