Business Systems Specialist/Analyst (Digital Solutions Department) [NIE]
Core
Managing project initiatives, stakeholder engagement, and support governance for the Research domain within the Digital Solutions department.
Role type
Business Systems Specialist/Analyst (Project Management & Support)
Builds
Project roadmaps, real-time dashboards, automated solutions, and AI-driven insights for institutional applications.
Domain
Education technology and research domain support
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management methodologies, stakeholder management, data governance, SDLC framework, Agile methodologies, cloud platform familiarity, AI/automation implementation
Preferred skills
AI-assisted development, new language/technology adoption
Technologies
AWS, Azure
Responsibilities
Act as primary advocate for user community and manage stakeholder engagement; Proactively communicate project roadmaps and strategic initiative progress; Manage change by informing users of enterprise-level updates and system refreshes; Establish real-time dashboards for project health and support metrics visibility; Oversee classification of support requests and monitor Service Level Agreements (SLAs); Lead initiatives to implement AI, data, and automation innovations; Ensure data integrity and accuracy across institutional applications.
Seniority
Mid-level, hands-on IC
