SailPoint Operations Engineer
Core
Advanced operational support for SailPoint / itAccess Identity Governance and Administration (IGA) services, including L3 troubleshooting, service restoration, and root-cause analysis.
Role type
Senior IC SailPoint Operations Engineer
Builds
Stable IAM operations for identity lifecycle, access provisioning, and entitlement management
Domain
Cybersecurity / Identity and Access Management (IAM)
Required skills
SailPoint IdentityIQ, SailPoint Identity Security Cloud, IAM concepts (lifecycle, provisioning, entitlements, roles, workflows), ITIL incident/problem/change management, ServiceNow, advanced troubleshooting, analytical problem-solving
Preferred skills
Privileged Access Management (PAM) platforms, enterprise directory services (Active Directory, LDAP), Ping identity platforms, BeanShell, Java
Technologies
SailPoint, ServiceNow, Active Directory, LDAP, Ping, CyberArk, Delinea, Centrify, BeyondTrust
Responsibilities
Provide advanced Level 3 operational support for SailPoint services; Investigate and resolve access provisioning, identity lifecycle, and certification issues; Provide technical guidance to Tier 2 analysts; Support access reviews and application onboarding/offboarding; Manage incidents and escalations through ServiceNow; Maintain operational documentation and SOPs
Seniority
Senior, hands-on IC
