Closing Team Leader
Core
Lead the closing team to ensure store readiness for the next day, focusing on guest service, safety, and operational efficiency.
Role type
Senior IC retail operations leader (closing team)
Builds
Store operations and guest experience
Domain
Retail
Deliverable
product features
Required skills
Team leadership, guest service, safety compliance, cash handling, inventory management, physical labor, problem solving, communication
Preferred skills
Previous retail experience, experience leading teams
Technologies
Handheld scanners, cash registers
Responsibilities
Lead closing routines and coaching team members, model and train service standards, solve problems across business areas, ensure store departments are zoned and in-stock, evaluate candidates and support onboarding, hold team accountable to expectations, execute physical security processes, support merchandise protection strategies, assist with order pickup and drive-up returns, address emergency and compliance needs.
Seniority
Senior, hands-on IC
