Fulfillment Operations Team Leader
Core
Lead a team in picking, prepping, packing, sorting, and shipping products to ensure guests receive items safely, efficiently, and effectively.
Role type
Fulfillment Operations Team Leader (Retail)
Builds
Order fulfillment for pickup and ship-from-store
Domain
Retail / Logistics
Deliverable
product features
Required skills
Team leadership, workload planning, process improvement, guest service, inventory management, safety compliance, physical lifting (up to 44 lbs), cash handling, technology operation
Preferred skills
Previous retail experience, adaptability to current technology
Technologies
Handheld scanners, frequency devices, workload planning tools
Responsibilities
Lead and coach a team of hourly members, plan daily/weekly workload, ensure guest experience commitments, review metrics to drive results, manage inventory and supplies, execute safety and security processes, support guest services (cashier, pickup, drive-up), handle cash register operations, lift and move merchandise.
Seniority
Individual Contributor, supervisory level