Executive Team Leader Service & Engagement (Assistant Manager Front End) - South Bay / Southwest Los Angeles
Core
Lead a team of Guest Advocates and Service Leaders to exceed guest service expectations, drive store sales, and manage front-of-store experiences including checklanes, self-checkout, and order pickup.
Role type
Senior IC retail operations manager (service & engagement)
Builds
Guest service experiences and store sales
Domain
Retail
Required skills
Team leadership, guest service management, sales growth, conflict resolution, talent management, business acumen, scheduling, performance coaching
Preferred skills
None stated
Technologies
None stated
Responsibilities
Build and manage a team of Guest Advocates to exceed service expectations; Drive total store sales and profitability; Anticipate staffing needs and recruit talent; Manage leaders on training and continuous education; De-escalate negative guest experiences; Own schedules to support peak traffic times; Ensure efficient guest pickup experiences; Coach teams using guest feedback; Address store needs and emergencies.
Seniority
Senior, hands-on IC