Fulfillment Operations Team Leader
Core
Lead a team in picking, prepping, packing, sorting, and shipping products to ensure guests receive items safely, efficiently, and effectively via pickup and ship-from-store operations.
Role type
Senior IC fulfillment operations team leader
Builds
Order fulfillment workflows for in-store pickup and ship-from-store channels
Domain
Retail operations and logistics
Deliverable
product features
Required skills
Team leadership, workload planning, process improvement, guest service management, inventory management, safety compliance, coaching and development, data analysis, physical labor
Preferred skills
Previous retail experience, adaptability to technology, flexible scheduling
Technologies
Handheld scanners, workload planning tools, reporting systems
Responsibilities
Lead and coach a team of hourly members to meet guest experience commitments and operational standards; Plan daily/weekly workloads to support sales goals and ensure order fulfillment; Monitor metrics to identify gaps and drive improvements in accuracy and timeliness; Ensure compliance with food safety, security, and adult beverage laws; Manage inventory ordering and stocking; Perform physical tasks including lifting up to 44 pounds and operating scanning equipment.
Seniority
Senior, hands-on IC