Condition Monitoring Specialist - Field Service
Core
Provides first line of support, coordination of services, problem resolution, and recommendations for selected products and services.
Role type
Field Service Condition Monitoring Specialist
Builds
Customer support solutions and technical troubleshooting for product health
Domain
Industrial machinery / Product Support
Deliverable
client delivery
Required skills
Data gathering and analysis, Problem solving, Decision making and critical thinking, Consulting, Effective communications, Relationship management
Responsibilities
Address minor coverage issues and resolve minor complaints; Answer inbound customer service inquiries; Provide health analysis or troubleshooting; Identify issues and determine appropriate course of action; Process results from analysis of technical data; Understand prime product or component health or status.