Customer Identity and Access Management Product Owner
Core
Lead the evolution and lifecycle of Customer Identity and Access Management (CIAM) capabilities, defining product vision, roadmap, and KPIs while ensuring end-to-end service performance, availability, and security for web and mobile channels.
Role type
Senior Product Owner (CIAM)
Builds
Customer identity services including authentication, MFA, consent, and self-service account management across web and mobile.
Domain
Cybersecurity / Identity Management / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Product ownership, CIAM platform delivery (Azure AD, Okta, ForgeRock, Auth0), IAM protocols (OAuth 2.0, OIDC, SAML, JWT), API design, security patterns, ITSM practices (incident/problem/change management), Agile/Scrum, root cause analysis, operational reporting.
Preferred skills
Experience with passwordless technologies, UX design collaboration, marketing partnership, continuous testing and feedback loops.
Technologies
Azure AD / B2C, Okta CIAM, ForgeRock, Auth0, OAuth 2.0, OIDC, SAML, JWT
Responsibilities
Define CIAM product vision, roadmap, and KPIs; translate business/compliance requirements into technical stories; collaborate on design, development, and deployment of identity capabilities; own the product backlog and prioritize features/technical debt; function as service owner for platform availability and reliability; lead problem management and incident response; maintain operational playbooks and runbooks; drive improvements in customer onboarding and login success rates; evaluate emerging technologies.
Seniority
Senior, hands-on IC
