Product Service Engineer
Core
Provide hands-on technical expertise to diagnose and resolve issues for MineStar software and onboard machine hardware in autonomous mining trucks, acting as an advocate for customers and dealers.
Role type
Product Service Engineer (Autonomous Mining Technology)
Builds
Command for Hauling, MineStar Solutions (autonomous mining truck fleet)
Domain
Mining / Heavy Equipment / Autonomous Systems
Deliverable
client delivery
Required skills
root cause analysis, structured support processes, technical problem management, product improvement identification, service documentation development, cross-functional collaboration
Preferred skills
field representative experience, first-call technical support for enterprise applications, mining or heavy construction equipment background, electrical/CAN/hydraulic/mechanical technical drawing knowledge, manufacturing process knowledge, high precision GNSS knowledge
Technologies
MineStar software, CAN protocol, GNSS
Responsibilities
Analyze and resolve hardware/software issues for autonomous mining trucks, respond to and restore customer issues, communicate customer needs to internal engineering teams, drive continuous product improvement, participate in new product introductions and field testing, develop service documentation, travel to customer and dealer facilities for technical assistance
Seniority
Individual Contributor, specialized technical support