Training Consultant
Core
Develop and deliver training programs for dealers and customer-facing employees to maintain and improve job skills, while consulting business units on training needs.
Role type
Training Consultant
Builds
Training programs and materials for customer service processes
Domain
Heavy machinery / Industrial equipment / Customer service
Deliverable
Dashboards & analysis
Required skills
Training operations, Consulting, Decision making and critical thinking, Effective communications, Problem solving, Relationship management, Service excellence
Preferred skills
Dashboard creation, Data analytics tools, Industrial environments background, Cross-cultural collaboration
Technologies
Data analytics tools
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