Training Specialist
Core
Develops and delivers service training modules, courses, and technical instruction for Caterpillar dealers and customer-facing employees to maintain and improve job skills.
Role type
Training Specialist (Service Training)
Builds
Service training products, courses, and instructional materials for marketing and business units
Domain
Heavy machinery and engine manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training course design and development, Classroom instruction delivery, Technical subject matter expertise, Graphic and media content creation, Needs analysis and coordination, Travel to training centers and dealerships
Preferred skills
Extensive knowledge of a major company product line, Business-to-business marketing experience, Project launch and delivery competency, Upper-level stakeholder management
Technologies
Web-based training platforms, Digital art tools, Video graphics software
Responsibilities
Develops course outlines, technical instruction modules, and media scripts; Delivers service training classes to dealer personnel and internal staff; Serves as subject matter expert for technical projects; Coordinates with dealer and customer training departments to determine training needs; Assists in planning and production of service training requirements; Travels to training centers and dealerships worldwide to teach specific courses
