Principal GenAI Product Manager - Dealer and Customer Support
Core
Lead the development and integration of generative AI-powered capabilities to enhance equipment health insights, fleet performance optimization, and customer decision-making for dealers and customers.
Role type
Principal GenAI Product Manager
Builds
Intelligent, predictive, and context-aware solutions for fleet operations, maintenance, and dealer/customer engagement
Domain
Heavy machinery, fleet management, and generative AI
Deliverable
production ML models | product features
Required skills
Product strategy and roadmap definition, cross-functional leadership, lifecycle management of AI solutions, user-centric design, performance analytics, innovation and R&D leadership, AI ethics and risk frameworks, software engineering (LLM selection, modular architectures), software product business knowledge, software product management, software product technical knowledge (edge computing, machine telemetry), marketing strategy and positioning
Preferred skills
eCommerce and aftermarket solution customer journey expertise, customer and dealer analytics, dealer management systems integration, Agile methodology
Technologies
Generative AI, Large Language Models (LLMs), edge computing, machine telemetry
Responsibilities
Define and evolve the GEN AI product vision aligned with enterprise transformation goals; Drive prioritization of features such as shopping, search, and repair options; Collaborate with engineering, data science, and dealer support teams to deliver scalable AI solutions; Oversee the full lifecycle of GEN AI solutions from ideation to deployment; Champion user-centric design for dealer and customer-facing solutions; Monitor solution performance and usage patterns to inform enhancements
Seniority
Principal, strategy & mentorship
