Field Service Technician II- Fairfield County
Core
Field service technician responsible for dismantling, repairing, and replacing windows and doors in customer homes, while enforcing warranty compliance and documenting job assessments.
Role type
Field Service Technician
Builds
Repairs and replacements for residential windows and doors
Domain
Home improvement / Residential construction
Deliverable
physical/clinical work
Required skills
Window installation, repair, and replacement; ladder/scaffolding work; lifting up to 70 lbs; basic computer skills; problem-solving; time management
Preferred skills
Andersen product knowledge; in-home sales; crew direction; training others; moderate selling skills
Technologies
WebWindowCare, Field Service mobile app, Excel, Word
Responsibilities
Dismantle and replace windows/doors; perform repairs and install replacement parts; enforce warranty compliance; complete expense reports and job assessments; resolve difficult customer situations; conduct in-home sales and surveys; maintain vehicle and equipment inventory; report findings from water tests
Seniority
Mid-level, hands-on IC