Field Service Representative
Core
Field service technician delivering window and door installation, repair, and replacement services to residential and light commercial customers.
Role type
Field Service Representative (Service Technician)
Builds
Window and door installations, repairs, and replacements for Andersen products
Domain
Residential construction / Home improvement
Deliverable
physical/clinical work
Required skills
Window installation, repairs, and replacements, ladder/scaffolding work, heavy lifting (up to 70+ lbs), customer service, documentation, basic problem solving, computer skills
Preferred skills
2+ years window installation experience, Andersen product knowledge, valid driver's license with clean record
Technologies
WebWindowCare, Field Service mobile app, Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Dismantle and replace windows/doors, perform repairs and install replacement parts, complete job site documentation and expense reports, communicate product performance trends, resolve customer issues, conduct in-home sales of options and upgrades, maintain vehicle and equipment inventory
Seniority
Entry to Mid-level, hands-on IC