Senior Full Stack Software Engineer - Digital Servicing Platform (Hybrid - Seattle)
Core
Designing, building, and supporting full-stack platforms for Nordstrom's Digital Servicing and AI automation solutions, including agent desktop tools and customer-facing dashboards.
Role type
Senior Full Stack Software Engineer
Builds
Interaction Management and Digital Servicing platforms, Purchase History and Loyalty Rewards dashboards
Domain
Retail, E-commerce, Customer Service
Deliverable
production ML models | product features | dashboards & analysis
Required skills
React, Redux, Node.js, TypeScript, Java, C#/.NET, AWS (Kubernetes, DynamoDB, Lambda), RESTful APIs, Event-driven architecture, Unit/Integration testing, CI/CD pipelines, Linux/Docker, New Relic, Splunk
Preferred skills
Contact center/CRM platform experience, AI automation integration
Technologies
React, Redux, Node.js, TypeScript, Java, C#/.NET, AWS, Kubernetes, DynamoDB, Lambda, CloudFormation, New Relic, Splunk, Redis
Responsibilities
Develop full-stack features across Interaction Management and Digital Servicing platforms; Build reusable cross-platform components; Integrate intelligent agent-assist and self-service capabilities; Participate in 24x7 on-call support for critical platforms; Optimize solutions and infrastructure performance; Mentor other engineers
Seniority
Senior, hands-on IC
