Customer Service Representative
Core
Support daily operations of self-storage locations by managing customer accounts, driving sales, and maintaining facility cleanliness.
Role type
Assistant Store Manager (Self-Storage)
Builds
Self-storage facilities
Domain
Real Estate / Self-Storage
Required skills
Customer relationship management, Sales, Cash handling, Facility maintenance, Safety inspections, Billing resolution
Preferred skills
Sales experience, College education
Technologies
None stated
Responsibilities
Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions; Maximize sales objectives through unit rentals, unit insurance, and moving supplies; Ensure highest standards of cleanliness through continuous maintenance of the site; Perform daily site safety inspections, including lock checks; Address and resolve customer concerns related to billing, security, auctions, and proper site usage; Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
Seniority
Entry-level to Mid-level