Global Head of Digital Client Experience, MD - State Street Investment Management
Core
Lead the transformation of digital client interactions and define the target-state strategy for State Street Investment Management's digital channels.
Role type
Senior IC strategy & product leader (digital client experience)
Builds
Digital client experience strategy, product blueprints, and implementation roadmaps
Domain
Financial services / Asset management
Deliverable
product features
Required skills
Strategic leadership, digital transformation, product management, AI product development, cross-functional leadership, stakeholder management
Preferred skills
MBA or MSc, advanced AI capabilities knowledge
Technologies
AI tools for requirements, prototyping, analysis, testing, and solution development
Responsibilities
Develop global Digital Client Experience strategy and target-state blueprint; Design end-to-end digital client journeys; Establish governance and prioritization for the roadmap; Partner with technology and operations teams to translate blueprints into scalable solutions; Build and lead an AI-native Product Builder team; Establish an AI-first product development approach.
Seniority
Senior, hands-on IC
