Global Head of Digital Client Experience, MD - State Street Investment Management
Core
Lead the transformation of digital client interactions and define the target-state strategy for State Street Investment Management's digital channels.
Role type
Senior strategy-level product leader (Digital Client Experience)
Builds
End-to-end digital client journeys and AI-native product solutions
Domain
Financial services / Asset management / Digital transformation
Deliverable
product features
Required skills
Strategic leadership, Digital strategy definition, Product management, AI product development, Cross-functional leadership, Roadmap governance
Preferred skills
MBA or MSc, Advanced AI capabilities knowledge
Technologies
AI tools for requirements, prototyping, and solution development
Responsibilities
Develop global Digital Client Experience strategy and target-state blueprint; Design end-to-end digital client journeys; Establish governance and prioritization across the roadmap; Partner with technology and data teams to translate blueprints into scalable solutions; Build and lead an AI-native Product Builder team; Drive alignment across business, technology, and global stakeholders.
Seniority
Senior, executive leadership
