Process Improvement, Vice President
Core
Building and managing enterprise-wide process knowledge capability to underpin AI-driven automation and agent-based systems within the Agentic AI Program.
Role type
Vice President, Process Improvement & Knowledge Engineering
Builds
Structured, reusable, machine-executable Agent Operating Procedures (AOPs) and knowledge graphs for global delivery
Domain
Financial Services / Agentic AI / Process Transformation
Deliverable
production ML models | product features
Required skills
Process design and transformation, Operational excellence, AOP/SOP standardization, Process modelling, Knowledge management, Taxonomy design, Stakeholder management, Cross-functional collaboration, Governance and controls, Change management
Preferred skills
Knowledge Graphs, AI platforms, Automation platforms, Large language models (LLMs), Agent-based systems, Prompt engineering, Regulated financial services experience
Technologies
Knowledge Graphs, LLMs, Automation platforms
Responsibilities
Develop standard methodology for AOP design and documentation, Convert AOPs into structured machine-readable process representations, Lead SME workshops to capture institutional expertise, Define governance for ownership, versioning, and lifecycle management, Enable scalable AI and automation deployment through reusable knowledge assets, Partner with Product Owners and engineering teams to align knowledge development with business priorities
Seniority
Executive (VP), Strategy & Mentorship
