Senior Lead, UX Design, Kyndryl Vital US
Core
Lead design direction for complex client engagements involving human-AI interaction, service design, and enterprise applications, ensuring systems are deeply human and adaptive.
Role type
Senior Lead UX Designer (Service Design & AI Systems)
Builds
Intelligent and adaptive experience ecosystems for critical systems, including human-in-the-loop AI agents and enterprise dashboards.
Domain
IT Services / Enterprise Software / AI Systems
Required skills
Human-Centered Design, Information Architecture, Service Design, Designing for AI (Agentic Systems), Cross-Practice Integration, Client Leadership, Design Research, Co-Creation, Visual Design, Prototyping, Mentorship
Preferred skills
8–10 years of experience in experience design, service design, or information architecture, credibility in multiple industries
Technologies
AI-powered design tools, design systems
Responsibilities
Lead design direction on complex client engagements from discovery to delivery; Map work flows for human-AI collaboration and define decision rights for agents; Mentor designers and raise team quality; Conduct generative and evaluative research; Design human-in-the-loop hand-off moments for non-deterministic systems; Lead client-facing workshops and present to executives.
Seniority
Senior, hands-on IC with mentorship responsibilities
