Infrastructure Senior Associate
Core
Provide Level 1 & 2 operational support, incident resolution, and service management for Microsoft 365 products and security tools.
Role type
Senior IC M365 Support Engineer
Builds
Service continuity and user productivity for enterprise clients
Domain
IT Operations / Microsoft 365 Administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft 365 administration, Power Platform, ITSM tools (ServiceNow), PowerShell scripting, Identity and access management (Entra ID/Azure AD), Teams Enterprise Voice provisioning, Security and compliance policies (DLP, conditional access)
Preferred skills
Microsoft Certified: Enterprise Administrator Expert, Microsoft Certified: Security Administrator Associate, Microsoft Certified: Teams Administrator Associate, ITIL Foundation Certification, CompTIA Security+
Technologies
Exchange Online, Teams, SharePoint Online, OneDrive, Planner, Forms, Viva, Co-pilot Studio, Mimecast, IronPort, Proofpoint, ServiceNow, Entra ID/Azure AD
Responsibilities
Perform incident triage, resolution, and escalation for M365 incidents; Monitor M365 services and security dashboards; Configure and manage Teams collaboration, Enterprise Voice, and mailboxes; Support file sharing and collaboration in OneDrive and SharePoint; Troubleshoot Outlook Web Access and mailbox issues; Provide tenant-level reporting and scripting for compliance; Maintain and update M365 support knowledge base
Seniority
Senior, hands-on IC
