Infrastructure Specialist
Core
Provide operational support, incident resolution, and service management for Microsoft 365 products and security tools.
Role type
Senior M365 Support Services Subject Matter Expert (SME)
Builds
Service continuity, compliance adherence, and user productivity within M365 environments.
Domain
IT Operations / Microsoft 365 Administration / Cybersecurity
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft 365 administration, Power Platform, ITSM tools, PowerShell scripting, identity and access management, Teams Enterprise Voice provisioning, security and compliance policies, troubleshooting
Preferred skills
Microsoft Certified: Enterprise Administrator Expert, Microsoft Certified: Security Administrator Associate, Microsoft Certified: Teams Administrator Associate, ITIL Foundation Certification, CompTIA Security+
Technologies
Exchange Online, Teams, SharePoint Online, OneDrive, Planner, Forms, Viva, Co-pilot Studio, Mimecast, IronPort, Proofpoint, ServiceNow, Entra ID/Azure AD
Responsibilities
Perform Level 1 & Level 2 support for M365 incidents, triage, resolution, and escalation. Monitor M365 services and analyze incident trends. Configure and manage Teams collaboration, Enterprise Voice, and Teams Rooms. Support file sharing in OneDrive and SharePoint Online. Troubleshoot Outlook Web Access and mailbox issues. Support configuration of security policies (safe links, attachments, conditional access, DLP). Perform User Access Management and maintain the support knowledge base.
Seniority
Senior, hands-on IC
