L3 – Device Management Specialist
Core
Tier-3 escalation point for enterprise endpoint management, ensuring reliable, secure, and compliant management of Windows, macOS, iOS, and Android devices.
Role type
Senior IC device management engineer (UEM)
Builds
Enterprise endpoint management systems (Workspace ONE, Jamf, etc.)
Domain
IT Operations / Endpoint Management
Required skills
Workspace ONE (policies, compliance, automation), Patch/vulnerability management, Cross-OS troubleshooting (Windows, macOS, iOS, Android), PowerShell, Bash, Python, Git, PKI/SCEP, Entra ID, ITIL v4
Preferred skills
Advanced packaging (Win32/MSIX, macOS pkg), Mobile managed apps scripting
Technologies
Workspace ONE, Jamf, PowerShell, Bash, Python, Git, Entra ID
Responsibilities
Complex troubleshooting for enterprise endpoints, defining and enforcing device management standards, leading RCA/Problem activities, secure change management via CAB, enabling L2 through runbooks and coaching
Seniority
Senior, hands-on IC
