Account Technical Services
Core
Act as a technical interface for software-product engineering engagements, providing embedded and cloud-edge software support, issue triage, and diagnostic coordination.
Role type
Senior Account Technical Services Engineer (Embedded/Cloud-Edge)
Builds
Customer support workflows and issue resolution for embedded, Linux, and cloud-edge platforms.
Domain
Embedded systems, Linux, cloud-edge, DevOps, and industrial/automotive/aerospace software.
Deliverable
client delivery
Required skills
Advanced troubleshooting in embedded systems/Linux/real-time/cloud-edge, log analysis and configuration validation, Git/Kubernetes/DevOps tooling, ITSM/case management, technical documentation, stakeholder communication.
Preferred skills
Embedded software/RTOS/Linux kernel/device drivers, C/C++/Python/shell scripting, debugging tools, networking, regulated/safety-critical environments.
Technologies
Git, Kubernetes, Linux, C/C++, Python, shell scripting, DevOps tooling, ITSM tools.
Responsibilities
Support technical case intake, triage, and resolution planning; collect and validate logs and environment details; provide known solutions and troubleshooting guidance; coordinate with engineering and DevOps teams; document defects and playbooks.
Seniority
Senior, hands-on IC
