L3 - Device Management Specialist
Core
Tier-3 escalation point for enterprise endpoint management, ensuring reliable, secure, and compliant management of Windows, macOS, iOS, and Android devices.
Role type
L3 Device Management Specialist (UEM SME)
Builds
Enterprise endpoint management standards, automation at scale, and delivery governance for device fleets.
Domain
IT Operations / Endpoint Management / Security
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Workspace ONE (policies, profiles, compliance, smart groups, Intelligence, automation), Patch/vulnerability management, Cross-OS troubleshooting (Windows, macOS, iOS, Android), PowerShell, Bash, Python, API usage, Git, PKI/SCEP, Entra ID join principles, ITIL v4 (Incident/Problem/Change), RCA
Preferred skills
Advanced packaging (Win32/MSIX, macOS pkg, mobile managed apps), Jamf certification, ITIL v4 Foundation, Entra ID security baseline
Technologies
Workspace ONE, PowerShell, Bash, Python, Git, PKI, SCEP, Entra ID, Jamf
Responsibilities
Complex troubleshooting of UEM components and OS agents, defining and enforcing device management standards, leading RCA/Problem activities, secure change management via CAB, enabling L2 through runbooks and coaching, automation at scale, patch and vulnerability strategy
Seniority
Senior, hands-on IC
