L3 - Device Management Specialist
Core
Tier-3 escalation point for enterprise endpoint management, ensuring reliable, secure, and compliant management of Windows, macOS, iOS, and Android devices.
Role type
Senior IC Device Management Specialist (UEM)
Builds
Enterprise endpoint management standards, automation at scale, and delivery governance for device fleets.
Domain
IT Services / Endpoint Management / UEM
Required skills
Workspace ONE (Omnissa/VMware), Patch/vulnerability management, Complex troubleshooting (OS/UEM), Automation (PowerShell, Bash, Python, APIs), PKI/SCEP, Entra ID, ITIL v4
Preferred skills
Advanced packaging (Win32/MSIX, macOS pkg), Jamf certification, French or Italian language
Technologies
Workspace ONE, Windows, macOS, iOS, Android, PowerShell, Bash, Python, Git, Entra ID, SCEP
Responsibilities
Define and enforce device management standards, perform complex troubleshooting and RCA, execute patch/vulnerability strategy, lead automation initiatives, enable L2 via runbooks and coaching.
Seniority
Senior, hands-on IC
