Service Technician II-Brainerd
Core
Field service technician responsible for dismantling and replacing windows and doors, performing repairs, and executing advanced service solutions in customer homes.
Role type
Mid-level field service technician (windows and doors)
Builds
Residential and light commercial window and door installations and repairs
Domain
Home improvement / Residential construction
Deliverable
physical/clinical work
Required skills
Window installation, repair and replacement, ladder/scaffolding work, heavy lifting (up to 70 lbs independently), basic computer skills, problem-solving, time management, basic selling
Preferred skills
Andersen product knowledge, crew direction, training others on technical applications, moderate selling skills
Technologies
WebWindowCare, Field Service mobile app
Responsibilities
Dismantle and replace windows and doors, perform repairs and install replacement parts, authorize repair or replacement decisions, complete job documentation and expense reports, resolve difficult customer situations, offer in-home labor and sales, maintain vehicle and equipment inventory, report findings from water tests
Seniority
Mid-level, hands-on IC