Head of EFT Platform I&P
Core
Lead the Enterprise Functions Technology (EFT) platform teams in I&P, owning platform reliability, production operations, resiliency, observability, automation, and AI-enabled operations for a critical payment and money movement platform.
Role type
Senior IC Technology Director / Head of Platform Engineering
Builds
Enterprise payment and money movement platform services
Domain
Financial Services / Payments / Site Reliability Engineering (SRE)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Technology strategic leadership, management of large-scale global organizations, Site Reliability Engineering (SRE) practices, production operations, incident management, platform lifecycle management, capacity planning, AI operations (AIOps), risk management, stakeholder influence
Preferred skills
Experience with GenAI, machine learning, model serving, inference platforms, ModelOps, Agentic AI solutions
Technologies
Cloud platforms, middleware, AI services, observability tools, automation frameworks
Responsibilities
Lead end-to-end production operations and establish reliability strategies; Drive adoption of metrics, logs, traces, and intelligent monitoring; Implement AI-powered operational capabilities and self-healing automation; Own platform operational readiness, change governance, and vulnerability remediation; Lead performance engineering, workload characterization, and capacity planning; Develop a globally distributed organization and drive transformation to an engineering-first operating model
Seniority
Senior, hands-on IC with strategic leadership