Document Coordinator
Hybrid
Core
Contact physician office staff to obtain medical documentation and resolve customer service issues for urinary healthcare solutions.
Role type
Customer service representative (medical supplies)
Builds
Medical documentation and customer support for acute care and home care urine drainage products
Domain
Medical technology / Urology
Deliverable
client delivery
Required skills
Medical supplies knowledge, Insurance guidelines, Call center operations, Microsoft Office, Call center telecommunications software, Intermediate math, Analytical reasoning
Responsibilities
Contact physician office staff via phone/fax/email to obtain medical documentation, Resolve customer service issues, Meet daily/weekly/monthly call goals, Track daily production and submit sales logs, Work within Special Projects and Service Ticket Team