Automation Service Engineer/ Technician Ann Arbor/Detroit
Core
Field service engineer responsible for installing, maintaining, upgrading, and repairing analytical laboratory instruments (LC/MS, Microbiology, Molecular) for life sciences and medical technology clients.
Role type
Senior IC Field Service Engineer / Technician
Builds
Preventive maintenance, equipment moves, and instrument repairs for regulated testing environments
Domain
Life Sciences / Medical Technology / Analytical Chemistry
Required skills
Electronics troubleshooting, electro-mechanical device repair, PLCs, pneumatics, networking architecture, software upgrades, customer communication, inventory management, travel logistics
Preferred skills
Robotics expertise, Liquid Chromatography (LC) and Mass Spec (MS) instrumentation, Lab Information Systems (LIS), database management, A+ or Cisco accreditation, computer security concepts
Technologies
LC/MS, KiestrA, Microbiology systems, Molecular systems, PLCs, laptops, test devices
Responsibilities
Perform installations, maintenance, upgrades, and repairs on laboratory instruments; collaborate with service teams to drive field service revenue; communicate work status and follow-up plans to customers; schedule and complete system upgrades; document customer complaints; maintain spare parts inventory and company vehicle; participate in weekend/holiday on-call rotation; travel up to 50% of the time including overnight stays; maintain vendor credentialing and Real ID compliance.
Seniority
Mid-Senior level, hands-on IC with travel requirements
