Associate Property Claim Representative
Core
Manage 1st party property claims for residential and commercial locations, including investigating, documenting, and establishing scope of damages for building and contents losses.
Role type
Associate Property Claim Representative (1st party)
Builds
Property claim resolutions and customer service outcomes
Domain
Insurance / Property Casualty
Required skills
Claim investigation, policy interpretation, damage estimation, customer communication, record keeping, document analysis, physical inspection, ladder climbing, travel management
Preferred skills
Microsoft Office proficiency, willingness to learn claims software, openness to AI/digital transformation, conflict resolution
Technologies
Microsoft Office, claims management systems, estimating software
Responsibilities
Review and investigate 1st party property claims under supervision; gather information from policyholders and third parties; determine coverage and apply policy terms; establish scope of damages for building and contents; communicate with customers and stakeholders; maintain accurate claim records; inspect dwellings and structures including roofs and confined areas; adapt to new technology implementations.
Seniority
Entry-level / Associate