Senior Director, Behavioral Scientist
Core
Apply behavioral science frameworks, the scientific method, and design thinking to practical business challenges across the Property and Casualty Insurance industry to influence customer, claimant, and employee decision-making.
Role type
Senior Director, Behavioral Scientist (Internal Consultant/Researcher)
Builds
Evidence-based interventions for digital adoption, change management, and product development within the claim lifecycle.
Domain
Insurance (Property & Casualty) + Behavioral Science
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery
Required skills
Behavioral science frameworks, experimental design, quantitative data analysis, semi-structured interviews, design thinking facilitation, project management, business case development, statistical text analysis, NLP, Python/R/SAS/Excel proficiency
Preferred skills
Data Science certification, insurance/financial services industry experience, group-led facilitation with collaboration software, influencing business partners
Technologies
Python, R, SAS, Excel, design thinking collaboration software
Responsibilities
Conduct pilots and implement evidence-based interventions; collect and analyze quantitative data and conduct user research; collaborate with product designers and data scientists to evaluate proofs of concept; develop research to improve Claim business line results; implement interventions with sponsors; provide training to develop organizational capabilities in behavioral science.
Seniority
Senior Director, hands-on IC with strategic influence
