Director, Behavioral Scientist
Core
Apply behavioral science frameworks and academic insights to practical business challenges in the Property and Casualty Insurance industry to influence customer and claimant choices.
Role type
Director, Behavioral Scientist (Researcher, Interviewer, Design Thinking Facilitator, Data Analyst)
Builds
Behavioral science interventions, research pilots, and data-driven strategies for Travelers Claim operations.
Domain
Property and Casualty Insurance / Behavioral Science
Required skills
Behavioral science frameworks, research design, quantitative data analysis, semi-structured interviews, design thinking facilitation, project management, statistical text analysis, natural language processing, Python/R/SAS/Excel proficiency, stakeholder influence
Preferred skills
Insurance or financial services industry experience, Ph.D. in Data Science
Technologies
Python, R, SAS, Excel, design thinking collaboration software
Responsibilities
Conduct pilots and implement interventions to influence customer or claimant choices; conduct research and test behavioral interventions to enhance claim practices and product design; collect and analyze quantitative data and conduct semi-structured interviews; collaborate with product designers, data scientists, and marketing to develop proofs of concept; document research to support recommendations for improving Claim business line results; implement agreed upon interventions in partnership with sponsors; provide insights, tools, and training to develop organizational capabilities in behavioral science.
Seniority
Director, strategic leadership with hands-on research and execution