Trade Desk Specialist
Core
Real-time client support and system monitoring for a 24x5 low-latency FX trading platform, serving global banks, buy-side firms, and corporates.
Role type
Senior IC Trade Desk Specialist (FX Operations)
Builds
Stability and reliability of electronic FX trading infrastructure for market participants
Domain
Financial Services / Electronic Trading / FX Markets
Required skills
Linux command-line diagnostics, SQL, FIX protocol, network fundamentals (TCP/IP), issue documentation, mentorship
Preferred skills
Follow-the-sun support model experience, ITCH protocol, Python scripting, operational runbook development
Technologies
Linux, SQL, FIX, ITCH, JIRA
Responsibilities
Serve as primary escalation point for complex client inquiries; troubleshoot and resolve issues related to APIs, trading behavior, and connectivity; lead pre-market system health checks; monitor trading activity and system dashboards; perform technical diagnostics using log analysis and network tools; support new client onboarding and certification testing.
Seniority
Senior, hands-on IC