Care Manager Telephonic Behavioral Health
Core
Assess and evaluate members' needs in a telephonic environment to guide them toward appropriate care resources and maintain wellness.
Role type
Senior IC behavioral health care manager
Builds
Member care plans and continuity of care for physical and psycho-social health issues
Domain
Healthcare / Behavioral Health
Required skills
Telephonic assessment, care plan creation, transition of care management, barrier resolution, Medicaid population experience, community resource navigation
Preferred skills
Managed care experience, inpatient behavioral health case management, CCM certification, knowledge of community health agencies
Technologies
Telephonic platforms, care management software
Responsibilities
Conduct telephonic assessments and evaluations, create member care plans, support Transition of Care (TOC) programs, conduct occasional field visits, monitor patient progress towards desired outcomes
Seniority
Mid-level, hands-on IC